So, let’s not waste any more time and jump right into the details. Try not to worry too much! We are here to help you out. From identity theft to missed bills to reversed forwarded tax returns, it can get rather messy. If automatic external forwarding is still blocked after adjusting these policies, you will want to reach out to your Microsoft 365 support for assistance in finding any further blocking that has been set up in your Microsoft 365 account.When mail forwarding decides to not provide you with the service you so desperately need, it can cause more than a few problems. Note: You may have other transport rules or spam policies in place at Microsoft 365 that block external forwarding in addition to the outbound spam filtering we've covered here. Review the settings on the last screen and click Create to create your new outbound policy for the specified user(s). Choose On - Forwarding is enabled, then click Next. the email account that you are forwarding to Help Scout, which will display under the Users field after you select it.Ĭlick Next again, scroll to the Forwarding rules section, and click the dropdown under Automatic forwarding rules. Give your new outbound spam filter policy a Name and Description.Ĭlick Next and search to find the user account you want to allow to forward, i.e. Pull that list down and chooseĮnable Automatic External Forwarding for Individual Mailboxes Note that the policies you see in your own admin may differ from those shown here, as these are only the default policies.Īnti-spam outbound policy (Default) and scroll to click theĮdit protection settings link at the bottom of the sidebar.įorwarding Rules, and the dropdown list calledĪutomatic Forwarding Rules.
Threat management > Policy > Anti-spam or head directly to the Anti-spam settings page here: Office 365 Security & Compliance portal for Microsoft 365 and choose Enable Automatic External Forwarding for Individual MailboxesĮnable Automatic External Forwarding for All Mailboxes.Enable Automatic External Forwarding for All Mailboxes.Reach out to your reseller or Microsoft support if you are unable to follow the directions here. Note: The menus and options you see in your Microsoft 365 account may vary depending on several factors, including the level of service you have with Microsoft or if you purchased Microsoft 365 through a reseller. Choose the option that is best according to your organization's security policies. You may choose to enable automatic forwarding for all mailboxes in your Microsoft 365 account, or enable it only for the mailboxes you're forwarding to Help Scout. If your Microsoft 365 account was purchased through GoDaddy, they have their own method for changing these settings as outlined in their help here: Microsoft 365 from GoDaddy Help: Enable external email forwarding
Below you will find a step-by-step guide for changing the specific portion of the automatic forwarding settings needed to work with Help Scout. For Microsoft 365 AdministratorsĬonfiguring external email forwarding in Microsoft 365 is Microsoft's documentation of the security features they've put in place. We’ve created this guide to help your administrators find and change the outbound spam protection policy that is blocking your forward. To change the outbound spam protections settings, contact your Microsoft 365 administrator and ask them to allow automatic external forwarding for any mailboxes you want to use with Help Scout.
Please contact your administrator for further assistance. If external forwarding is disabled for your Microsoft 365 account, you will see a specific bounce message in your inbox at Microsoft 365 after attempting to set up forwarding to Help Scout. The text of the bounce will include this line:ĥ50 5.7.520 Access denied, Your organization does not allow external forwarding. Some Microsoft 365 accounts default to block automatic email forwarding as part of their outbound spam protection. When setting up forwarding from Microsoft 365 (formerly referred to as Office 365) to Help Scout, you may need take an additional step to complete the process. Enable External Forwarding in Microsoft 365
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